Automatic Pool Cleaner 24h and its subsidiaries, including each franchisee (“we”/“us”/“our”), are committed to protecting your privacy. This policy outlines how we comply with privacy laws and handle your personal information.

Compliance with Privacy Laws

  • In the United States, we adhere to applicable federal and state privacy laws and principles.
  • In Australia, we comply with the Privacy Act 1988 and the Australian Privacy Principles (“Australian Privacy Law”).
  • In New Zealand, we comply with the Privacy Act 1993 and the New Zealand Privacy Principles (“New Zealand Privacy Law”).

Scope of This Policy

This policy applies to anyone who accesses our websites or interacts with us in any capacity, including as a prospective or actual customer, guarantor, contractor, supplier, service provider, employee, franchisee, or in any other role.

Information We Collect

We may collect personal and sensitive information about you, such as:

  • Name, address, date of birth, and contact details
  • Employment details and history
  • Email address and telephone numbers
  • Photos, images, and biometric information
  • Social media information
  • Payment details and customer history
  • Marital status, occupation, household income, and personal interests

We may also gather information about your visits to our website, including browser type, device type, IP address, and pages accessed.

If you apply for employment or to become a franchisee, we may collect additional information such as education, work history, professional memberships, and criminal history.

How We Collect Information

We collect information directly from you or from other sources, including credit reporting bodies, authorized agents, employers, government bodies, and financial institutions. This information may be collected in person, over the phone, via the internet, by mail, email, social media, or other electronic means.

Storage and Security of Your Information

We take reasonable measures to secure your personal information, including maintaining secure storage environments, restricting access to authorized personnel, and using encryption or password protection.

Use and Disclosure of Your Information

We may use and disclose your information for purposes including:

  • Providing goods or services to you
  • Administering agreements and warranties
  • Conducting marketing, promotional activities, and customer care
  • Improving website functionality
  • Conducting surveys and market research
  • Facilitating operational and administrative processes
  • Assessing job or franchisee applications
  • Complying with legal obligations
  • Communicating with you for direct marketing and other purposes

Opting Out of Direct Marketing

You can opt out of receiving direct marketing materials by contacting us through the details provided below. If you have any concerns about direct marketing, please reach out to us.

Overseas Recipients

Your information may be transmitted to overseas recipients, including but not limited to the USA, New Zealand, and the Philippines, for the purposes listed in this policy and in accordance with applicable privacy laws.

Accessing Your Information

To access your personal, sensitive, or credit information held by us, please send a request to the contact details below. If we cannot grant access, we will provide reasons in writing.

Correcting Your Information

If you believe any personal information we hold about you is incorrect, contact us with details of the information and how you want it changed. We will handle your request as required by applicable privacy laws.

Complaints

If you have any complaints about how we handle your personal information, contact our Privacy Officer using the details below. Our Privacy Officer will address your complaint through our Privacy Internal Dispute Resolution Process.

Contact Details

All communications should be addressed to “The Privacy Officer”:

By email: [email protected]
By post: 1720 E 16th St, Los Angeles, CA 90021, United States

Policy Changes

We may update this Privacy Policy due to changes in law, technology, or business practices. Updates will be posted on our website, and significant changes will be communicated as required by contracts or applicable laws.